Privacy Policy
Your privacy and the security of your health information are our highest priorities.
Last Updated: November 1, 2025
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
True Compassion Urgent Care is committed to protecting your privacy and complying with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.
Your Health Information Rights
You have the right to:
- •Request a copy of your medical records
- •Request corrections to your medical records
- •Request confidential communications
- •Request restrictions on certain uses and disclosures
- •Receive an accounting of disclosures of your health information
- •Receive a paper copy of this privacy notice
How We Use and Disclose Your Health Information
Treatment
We may use and disclose your health information to provide, coordinate, or manage your healthcare and related services.
Payment
We may use and disclose your health information to obtain payment for services we provide to you, including billing your insurance company.
Healthcare Operations
We may use and disclose your health information for our healthcare operations, including quality assessment, training, and business management.
Website Privacy
Information We Collect
When you visit our website, we may collect non-personal information such as your IP address, browser type, and pages visited. We use this information to improve our website and services.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
Contact Forms
If you submit a contact form on our website, we will use the information you provide only to respond to your inquiry. We will not share this information with third parties.
Security of Your Information
We maintain physical, electronic, and procedural safeguards to protect your health information. We train our staff on privacy policies and procedures, and we limit access to your information to those who need it to perform their job duties.
Changes to This Privacy Policy
We reserve the right to revise this privacy notice at any time. Any changes will be effective immediately upon posting to our website. The current version will always be available on our website with the last updated date.
Questions or Complaints
If you have questions about this privacy notice or believe your privacy rights have been violated, you may contact us at:
True Compassion Urgent Care
Phone: (561) 515-3600
Address: 3375 Burns Rd #204, Palm Beach Gardens, FL 33410
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized or retaliated against for filing a complaint.
Questions About Our Privacy Practices?
We're happy to answer any questions you may have about how we protect your privacy.